Shipping policy
📦 Shipping & Order Policy
✅ Order Confirmation
Once you place an order on our website, you will immediately receive an order confirmation email.
This means your order has been successfully received in our system and your payment has been pre‑authorized.
We then contact our warehouse to confirm stock availability. Once confirmed, we process the payment and prepare your order for shipment.
✅ Order Processing & Handling TimeAt Harbour Mode, our goal is to provide you with the best shipping experience. We ship from Italy and deliver across the United Kingdom, ensuring high standards of quality and responsiveness every step of the way.
Handling Time: 1–2 business days (Monday to Friday)
Order Cut‑off: Orders placed after 5:00 PM (GMT, London) are processed the following business day.
Custom Items: Orders with customizations may require additional processing time.
You will receive a shipping confirmation email with tracking details once your order has been dispatched.
(Check your spam/junk folder if you do not see the email in your inbox.)
✅ Transit Time (United Kingdom)
Estimated Delivery Time: 6–8 business days after dispatch (Monday to Friday)
Delivery times may vary depending on the carrier and public holidays.
✅ Shipping Charges
We currently offer Free Shipping on all orders within the United Kingdom.
✅ Order Acceptance & Verification
In certain cases, we may request additional verification (such as phone number, address, or identity confirmation) before accepting your order.
If we suspect a risk of fraudulent activity, we reserve the right to cancel the order and issue a full refund.
We strive to ensure accurate pricing, but if a pricing error occurs, we may contact you for instructions or cancel your order with full notification.
✅ Carriers
We work with trusted and reliable carriers in the United Kingdom to ensure your package arrives safely and on time.
✅ Tracking Your Order
Once your order ships, you will receive a shipping confirmation email with a tracking number so you can follow your package’s journey.
✅ Lost or Damaged Packages
If your order is delayed, lost, or arrives damaged, please contact us immediately at info@harbourmode.com.
Our team will investigate and resolve the issue as quickly as possible.
✅ Contact Information
If you have any questions about your order or shipping, please contact us:
Primary Business Address (Warehouse & Returns):
Via Trieste 27, Azzano Decimo, Pordenone 33082, Italy
Phone: +39 3312431153
Email: info@harbourmode.com
Business Hours: Monday–Friday, 9:00 AM – 6:00 PM